Overview:
I collaborated with a team of designers to redesign BMO’s online banking platform, replacing an outdated legacy system with a more intuitive and modern experience.
I collaborated with a team of designers to redesign BMO’s online banking platform, replacing an outdated legacy system with a more intuitive and modern experience.
Challenges:
When I joined, the project was behind schedule, some designers had left, and design files were inconsistent, creating challenges in maintaining a cohesive experience.
When I joined, the project was behind schedule, some designers had left, and design files were inconsistent, creating challenges in maintaining a cohesive experience.
My Role:
I was responsible for redesigning the sections that we called, "What Users See" - bank accounts, credit cards, mortgages, lines of credit, and user profiles. To ensure consistency, I worked closely with the design system team, aligning the new interface with the latest components and keeping it in sync with five other product teams (pods).
I was responsible for redesigning the sections that we called, "What Users See" - bank accounts, credit cards, mortgages, lines of credit, and user profiles. To ensure consistency, I worked closely with the design system team, aligning the new interface with the latest components and keeping it in sync with five other product teams (pods).
We also redesigned editable information for clients, making it easier to update personal details. I partnered with researchers to test and refine solutions, ensuring a seamless and intuitive experience for users.
This project was a valuable learning experience, allowing me to contribute to a high-priority initiative that transformed from a struggling project into a successful and well-executed redesign for BMO online banking that serves 12 million customers —something my team and I are proud of.
